At Sky Glass UK, we value our customers and aim to provide high-quality products and services. If you are not entirely satisfied with your purchase, we’re here to help.
1. Returns Eligibility
We accept returns and refund requests under the following conditions:
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The item must be unused, in original packaging, and in the same condition that you received it.
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Requests must be made within 14 days of receiving your order.
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Digital or downloadable products may not be eligible for refunds unless there is a technical issue or non-delivery.
2. Non-Returnable Items
Certain items are non-refundable, including:
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Gift cards
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Downloadable software or digital services
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Customized or personalized products
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Items marked as “Final Sale”
3. Refund Process
To request a refund:
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Contact us at support@skyglass.uk with your order number and reason for the return.
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Once your request is approved, you will be given instructions for return or resolution.
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Upon receiving the item and inspecting it, we will notify you of the refund status.
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If approved, your refund will be processed to the original method of payment within 7–10 business days.
4. Shipping Costs
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Customers are responsible for paying return shipping costs unless the item arrived damaged or incorrect.
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Original shipping charges are non-refundable, unless the return is due to our error.
5. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. We’ll arrange for a replacement or issue a full refund, including return shipping if necessary.
6. Late or Missing Refunds
If you haven’t received a refund:
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First, check your bank account again.
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Then, contact your credit card company—it may take some time before your refund is officially posted.
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If you’ve done all of this and still haven’t received your refund, contact us at support@skyglass.uk.
7. Contact Us
For questions about refunds, exchanges, or return status, please email us at:
???? support@skyglass.uk